Free Quote Terms and Conditions
Our quotes are fixed price and accurate. This is to avoid the trend in the building trade of quoting one figure, but eventually charging a much larger figure at the end. I do my calculations carefully and will always give you a quote for the whole job, as one fixed amount. So no guessing, estimating, no hourly rates and no call out costs or hidden charges. Our quotes are informal, no pressure and no obligation. Our quotes last 6 months before I can no longer guarantee the price on the quote. If the quote is more than 6 months old, a new quotation will have to be created.
We cannot quote over the phone or email. We have turned up to do work in the past with furniture not moved and ready, dirt and mess everywhere, rooms twice the size as stated previously, walls so cracked they need re-plastering first and much more. There are many factors that can hugely effect the decorating quotation, which is why we always turn up at the premesis to hand you the quote. We literally turn up at the premesis, look at everything that needs doing, write down your quote, and leave. We hate high pressure sales and would never resort to that ourselves.
We try to cover everything within the quote paperwork, but please be aware, if something is not written down it will be charged extra. For example, if we have quoted to have your walls and ceiling covered in emulsion, and nothing else, then the gloss would not be included in the quote. Sometimes people just expect items to be done, when we were expecting them not to be done. Which is why I write everything down beforehand so there are as little confusions as humanly possible. If there is work you needed completing not in the quotation, then this will be charged extra.
Guaranties and Warranties
We do not offer warranties and guaranties per se, but we aim to make every customer happy. If we have made the mistake we will correct it. However sometimes mistakes can be out of our control. If you have very damp walls for instance but still want decorating doing, plaster can pop and crack with moisture, which is not a fault with our decorating, but your walls. Another thing that may happen is things like we advise that you strip all old wallpaper before applying new paper, but the customer insists on just covering old wallpaper with new. After a few months the news paper might start peeling from the old, but as we advised to remove this beforehand, this will not be an error on our part.]
We have remained a 5 star rated business, and always aim to please. We have never had bad experiences like the ones listed above, but it may still be worth baring in mind when thinking about exactly what decorating you need doing.
What We Expect To Be Ready Before We Start To Decorate
We expect large furniture that requires two people to move it out the way, we expect all breakables and fragile items to me moved as we will not handle these. However we will help move everything else. We do not work in unsanitary conditions, so if you have a lot of waste where we need to decorate this needs to be moved and cleaned prior to us arriving. We paint and decorate, not clean. If you have any pets, these will need to be kept completely away while work goes on. Not just to protect myself from things like dog bites, or pets escaping when I use the door to get in and out, but it will also protect your pet and your house. Cats can step in paint and brush up wet walls, dogs can knock paint over, etc. We also expect all work to be fully paid within 7 days.